DSA Blog
Insights from the DSA team
Hands-on articles about the projects, tools and processes we build for Australian businesses.
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Using AI to Help Technicians Find Answers Faster
Read article →: Using AI to Help Technicians Find Answers FasterHow we built the KM Service Agent in Microsoft Copilot Studio to help copier technicians look up service manual information and error codes in seconds — a practical, secure AI use case any business can learn from.
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Coming Soon: Introducing the DSA Customer Portal
Read article →: Coming Soon: Introducing the DSA Customer PortalA look at the self-service portal we built for our managed services customers — submit helpdesk tickets, travel exemptions, and hardware requests in one place, with real-time status updates and direct integration into our ticketing system.
